Luxury Sustainable Future

For me, luxury goes beyond opulence and exclusivity. My approach to luxury hospitality consulting integrates comfort, personalized service, and the latest technology to create unique and unforgettable experiences. I focus on providing a seamless blend of sophistication and sustainability, ensuring each guest encounter is both indulgent and environmentally conscious.

What do I offer?

• Analyze and assess business operations and guest service strategies of clients to identify areas for improvement.

• Design and implement comprehensive business strategies that improve customer satisfaction, operational efficiency, and profitability.

• Develop customized training programs for client teams to elevate service standards and operational competencies.

• Facilitate the adoption of new technologies and practices that enhance the guest experience and streamline business processes.

Linda Augier boasts a robust 18-year background in the luxury hospitality industry, specializing in transforming boutique hotels and island resorts into hallmark destinations. Her expertise encompasses operational excellence, strategic marketing, and pre-opening leadership, ensuring each property she engages with achieves and maintains a five-star rating.

At the heart of her approach is a deep commitment to crafting unforgettable guest experiences. Linda has spearheaded multiple high-profile projects, such as the launch of the "Jungle Bubbles" at Anantara Golden Triangle, which significantly enhanced the property’s reputation and guest satisfaction metrics.

Beyond operational management, Linda is a seasoned educator and consultant. Her recent tenure as a guest lecturer at ESSEC Business School in Paris allowed her to impart strategic hospitality insights to emerging industry leaders, a role she found both fulfilling and enriching.

Today, as an independent consultant, Linda leverages her expansive skill set—from digital marketing prowess to comprehensive project management—to guide hospitality businesses towards sustainable growth and unparalleled guest loyalty. Whether re-aligning luxury resorts or launching innovative service concepts, her goal remains the same: to elevate the hospitality experience to its pinnacle.

About Linda

Linda have successfully completed the pre and post opening of Keemala Phuket.

A hands on leader who walk the walk and talk the talk, a very vibrant and vocal leader, with a thorough knowledge of luxury rooms operations Linda have successfully set luxury standards in rooms division and also her involvement in Food & Beverage has given a positive improvement for Food & Beverage Division overall.

David Stanley De Brito

★★★★★

Former Resort Manager Keemala, Phuket